UX/UI EXPERIENCE
 

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United Technologies      

Senior Manager, User Experience and Strategy
Developed strategy for digital transformation at Otis Elevator to create lean experiences for mechanics, elevator customers, and stakeholders.  Developed User Experience Solutions for supply chain, IOT data for the Aerospace and Building Systems.  Service Design for mechanics, supervisors and customers.  Development of iPad configuration tools for architects and sales.

infor/Hook and Loop  New York, NY      

UX Manager  Team Lead
I  led a team of four information architects. Created designs for enterprise software solutions, including Supply Chain Management, Point of Sale, eCommerce, CRM, Human Resource Management, Performance Review Software, Financial Applications and Enterprise Resource Planning.  Design for Responsive Web, Ipad Applications and Mobile Phone.  Create user flows and site maps, and lead discovery.  UX Design and Wireframes for Point of Sale, Human Capital Management, Inspection and Permitting, and ECommerce Software.  Designed prototypes for Digital Assets Management Tool.  2014 - 2016

The Rockefeller Foundation New York, NY   

Digital Experience Manager  
Project managed the creation and implementation of a redesigned intranet and adjacent tools or technologies that achieve Foundation objectives of collecting, storing, and sharing valuable collective knowledge products (documents, photos, videos, etc.) from multiple sources and constituents. Crafted an appropriate taxonomy to append to internal systems and all knowledge products.

Led the implementation of an organization-wide constituent relationship management (CRM) system that organizes and tracks interactions with Foundation constituents and networks over multiple communication channels.

Cross-Platform User Experience: Facilitate and document user research, wireframe design, concept testing, A/B testing, graphic design, and usability testing on internal and external Foundation digital properties. Coordinate with digital colleagues and partners to ensure brand consistency and technical compatibility with external properties.

Develop strategy, activation, and reporting of digital system plans, and support or manage the Foundation’s relationships with external technology partners or contractors.Work with the Communications and Information Technology teams to monitor and report on effective key internal systems performance metrics. Designed Budget Planning Tool and Grants Management Data Visualization; Digital Assets and Document Management; User Testing and Research;  Development of CRM Protocol, Intranet, Digital Assets and Document Management, Content Strategy and UX Design; Search Optimization and Analytics, Development of Taxonomies.  Agile Process for Software Development. 2013 - 2014

New York Public Library  New York, NY  

User Experience Designer  
Design and Development of Kids Website, Small Business, and Special Collections.  Worked with updating Drupal Platform, worked with stakeholders to develop optimal user experience for library patrons, including creation of content modules and multimedia platforms. Included Clickable Prototyping, Wireframes, Drupal Development, CSS and HTML.   2011-2012

Rosetta Interactive  New York, NY

Experience Designer  
Created wireframes for an interactive website for Dannon.com, worked on improvement for Medco Health Solutions ecommerce platform and development of small business social media platform for Chase Credit Services.  2011

Canopy Commerce New York, NY  -  Contract Position

Information Architect Lead  
Created Wireframes for Health and Wellness eCommerce site, including mobile interface.  2011

Nickleodeon New York, NY - Contract Position

Information Architect
Created User flows for business and production schedules and decisions.  2011

Harrison & Star New York, NY - Contract Position

Information Architect  
Created wireframes for Genentech pharmaceutical patient-provider interface.  Developed company website wireframes.  Developed of iPad scanning protocol for upcoming conference.  2011

Weight Watchers  New York, NY - Contract Position

Information Architect  
Created Wireframes for Updating eTools platform and social media interface.  Information Architecture using Visio Wireframes,  Agile Process.   2011

Buckminster Fuller Institute  New York, NY - Contract Position

Information Architect
Prototyping and Wireframing, Iterative and incremental site development, user profiles and product comparison studies.
Development of social networking tool for users to share design projects through an online gallery interface. 2010

National Oceanic and Atmospheric Administration (NOAA) Washington,D.C.  - Contract Position

User Testing and Research
Designed and implemented task-based usability testing for the new Climate.gov site, which provides climate change analysis for scientists and educators. 2010

Thumbplay Music  New York, NY - Contract Position

User Testing and Research
Designed and implemented usability study and recommendations for Thumbplay, a music-streaming service for desktop and mobile devices. 2010

Thomas Edison National Historical Park  West Orange, NJ -  Internship

Archives Technician  
Built an ACCESS database for searching back issues of Kinetogram, Thomas Edison’s Film Catalog.  Content Management: Trained and managed a group of interns on database entry, search and retrieval.  Cataloged and developed finding aids for Thomas Edison’s laboratory papers. Developed a database for researchers to access former Edison employee information. 2010

PRACTICUM

New York Public Library  New York, NY - Internship

Information Design and Data Visualization
Designed a map-based digital library documenting two Superfund sites. Geo-rectified digitized maps to determine origins of toxic waste at Newtown Creek, Queens, New York. 2009 – 2010

SOFTWARE  EXPERIENCE

Wireframe, Sitemap and Prototyping Software:  Microsoft Visio, Pidoco, Adobe Fireworks, Omnigraffle, Invision and Sketch.
Usability Testing Software:  Morae and Silverback.
Design and Motion Graphics Software: Adobe Creative Suite (including Flash, Flex and Flash Catalyst
General Software:  Microsoft Office (including Access, Excel and PowerPoint), MYSQL, PHP.
Digital Assets Management:  Sharepoint and Cumulus
CRM: Microsoft Dynamics
 

PROJECT  MANAGEMENT  EXPERIENCE

Team Training and Project Lead on Archival Database System Coordinator for Annual Design Competition. Education Curriculum Development for non-native speakers.
 

EDUCATION

Pratt Institute, Masters of Science in Information and Library Science. 2011
New York University, BA English. 1989
 

PUBLICATIONS

Intelligence After Intellipedia: Improving the Push Pull Balance with a Social Networking Utility. (2010) Winner of the Defense Technical Information Center Student Paper Competition.

 Loving the Cheney Within  Plume / The Penguin Group  A cartoon self-help book about Dick Cheney

 
FILMS

The Women of Sun City  Documentary about senior citizen cheerleaders in Arizona.
 

ASSOCIATIONS                      

Information Architecture Institute (IAI)   
New York City Usability Association (NYCUA)
Interaction Design Association (IXDA)